Best Airline

CATHAY PACIFIC WINS THE 2009 AIRLINE OF THE YEAR AWARD

or the 3rd time in 10 years, Cathay Pacific has been named World's Best Airline, winning the 2009 Airline of the Year title in the latest World Airline Awards - Cathay Pacific being a previous winner of this prestige global title in 2003 and 2005.

Edward Plaisted (CEO of Skytrax) said ... " the Cathay Pacific victory this year is the third occasion in the last ten years they have won this prestige title. A factor behind the Cathay Pacific win is clearly the consistency of product and service that they provide to their customers. Not only are Cathay Pacific satisfying their passengers onboard flights, but the ratings they achieved for their airport operations in Hong Kong also played a considerable part in this success. At a time of considerable difficulty across world economies and of course the airline industry itself, it is nice to have some truly good news to spread in announcing the 2009 World Airline Airline Awards. We extend our congratulations to Cathay Pacific Airways on their crowning as 2009 Airline of the Year. These Awards represent the voice and opinions of the travelling public, and bears great testimony to the quality of service being delivered in the front-line".

AIRLINE OF THE YEAR 2009
Rank	Airline	2008
1	Cathay Pacific Airways	2
2	Singapore Airlines	1
3	Asiana Airlines	5
4	Qatar Airways	7
5	Emirates	9
6	Qantas	3
7	Etihad Airways	10
8	Air New Zealand	8
9	Malaysia Airlines	6
10	Thai Airways	4
© Skytrax
Result publication allowed with prior consent of Skytrax SURVEY METHODOLOGY The survey was operated over an 8 month period (August 2008 to March 2009), during which time 16.2 million air travellers completed a wide range of survey nominations - for the Airline of the Year title, together with regional and other award categories. The Survey data is collated from a variety of input sources, including: Passenger Interviews completed online & via e-mail Business Research Group / Travel Panel Interviews Corporate Travel Questionnaire / Interviews Telephone Interviews Selective Passenger Interviews Product and Service factors ranked by customers in the survey included : GROUND / AIRPORT Standard of Airline web site Online Booking service Online check-in services Airport Ticket Counters Waiting times at Check-in Quality of Check-in service Self Check-in options Boarding Procedures Friendliness of Ground staff Efficiency of Ground Staff Transfer services Arrival services Baggage Delivery Handling Delays ONBOARD : PRODUCT Cabin Seat comfort Cabin Cleanliness Toilet Cleanliness Cabin Lighting / Ambience Cabin Temperatures Cabin Comfort amenities Reading Materials Airline magazine Inflight Entertainment standards Audio / Movie programming AVOD options Quality of Meals Quantity of Food served Meal Choices Selection of Drinks / Pay bar formats ONBOARD : STAFF SERVICE Assistance thru Boarding Friendliness of Staff Service Attentiveness / Efficiency Consistency of Service across different flights Staff Language skills Meal service efficiency Availability thru Flight / Cabin presence PA announcements Problem solving Skills General Staff Attitudes Staff Grooming